Need Assistance?
Whether you have questions, feedback, or need technical support, we're here to help you get the most out of BetterType. Choose the best way to reach us below.
Common Issues & Solutions
Keyboard Not Showing Up
If BetterType keyboard isn't appearing:
- Open iOS Settings → General → Keyboard → Keyboards
- Tap "Add New Keyboard" and select "BetterType"
- Enable "Allow Full Access" for AI features
- Tap the globe icon 🌐 in any app to switch to BetterType
AI Features Not Working
If grammar fixes or tone changes aren't working:
- Ensure "Allow Full Access" is enabled in iOS Settings
- Check your internet connection
- Restart the app you're typing in
- Update BetterType to the latest version
Subscription Issues
For subscription or payment problems:
- Verify your subscription status in iOS Settings → Apple ID → Subscriptions
- Ensure your payment method is valid
- Try restoring purchases in the BetterType app
- Contact us at theredarrowapp@gmail.com with your issue
App Running Slow
If the keyboard feels sluggish:
- Check your internet connection speed
- Close other apps running in the background
- Restart your iPhone
- Ensure you're running iOS 18.2 or later
Can't Access Premium Features
If you're subscribed but can't access Pro features:
- Open BetterType app and tap "Restore Purchases"
- Ensure you're signed in with the same Apple ID used to purchase
- Check your subscription is active in iOS Settings
- Try logging out and back into your Apple ID